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Retail Service/Support Areas

The areas of retail support that are available from R&O Design Services are listed below.  Consulting support with degrees of service will be established within the contract negotiations.  Services include the highest standard of professional and technical retail applications in the specialty retail and golf market today.

 

1.  Shop Development, Design and Build Out

• Compare annual revenue requirements to shop design and floor plan.
• Review flexibility factor for shop design as compared to functionality.
• Balancing interior design with retail function requirement.

 

2.  Internal Operational Development and Retail Supporting Infrastructure

• Merchandise display and inventory management.
• Set-up for daily operations.
• Back office and receipt flow set-up.
• Criteria for golf staff interaction.
• Receiving process and storage organization.

 

3.  Financial Analysis and Internal Reporting Direction

• Retail specific report formats for performance analysis.
• Monthly maintenance reports for retail review.
• Daily report formats for mid-month review.

 

4.  Budget Development and Maintenance Direction

• Budget development worksheets and reports.
• Budget evaluation process specific to retail.
• Monthly maintenance and re-forecast training.

 

5.  Vendor Sourcing and Price Negotiations

• Database for 150+ apparel and accessory vendors for golf/sportswear/resort-spa.
• Ten+ years of sourcing all available apparel/accessory markets in the country.
• Evaluate opportunities for negotiating “reduced per unit” pricing.

 

6.  Purchasing Services and Programs

• Guidance with open-to-buy systems and inventory purchasing and management tools.
• Formats and procedures for establishing season and par stock buying plans.
• Maintenance/Tracking applications for buying activities.

 

7.  Retail Staff Training Activities and Information

• Training information/job description development for all levels of retail personnel.
• Business development manuals for maintaining and growing the retail operation.
• Retail personnel training applications for all levels of retail.

 

8.  Retail Growth Development and Expansion of Services and Products

• Business development applications for strategic planning of retail specific opportunities.
• Training guides for retail personnel to track retail growth opportunities.

 

9.  Special Event Planning for Integrating Retail Operations

• Retail planning process for special event retail operations (i.e. Tour events and major club events).
• Optimizing retail activities for all golf special events.

 

10. Point-of-Sale System Analysis and Retail Requirements

• Guidelines and retail criteria for point-of-sale systems.
• Conversion guidelines/procedures for point-of-sale installation.
• Process flow and retail organization required to maximize point-of-sale application.
• Evaluate set-up plans for front and back of the house information flow.